Technical Issues - AEJuice

“Either your computer is offline or the clock on your computer is set incorrectly” error

If you see the error “Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. An Internet connection is required. Please connect to the Internet or adjust your clock and try again.” – follow steps below to fix it.

Windows solution
1. Close After Effects
2. Download and install the latest plug-in at https://aejuice.com
3. Delete packmanager3.dat and packmanager3.prd files from folder C:\Users\<username>\Application Data\AEJuice\Pack Manager\

 

Mac solution
1. Close After Effects
2. Download and install the latest plug-in at https://aejuice.com
3. Delete packmanager3.dat and packmanager3.prd files from folder /Users/<userName>/Library/Application Support/AEJuice/Pack Manager/
(press Go – Library in Finder to open Library folder)

Cannot install Pack Manager

If Pack Manager is not installing or not working, try the following.

Windows:

Solution 1. Right click on the installer – Run as administrator.

Solution 2. Try an alternative installer or install manually (download from Google Drive or Dropbox).

Mac:

Solution 1. Make sure you`re installing the latest version from https://aejuice.com/

Solution 2. Try an alternative installer or install manually (download from Google Drive or Dropbox).

 

If you’re still having trouble installing the plugin, please contact us.

 

Corrupt file on Windows

Solution

Right click on the installer – Run as administrator.

 

Explanation

Windows 10 security system would mark any file as a corrupt file if not enough people used it. When we release the new update, Windows marks it as a new file, and first couple hundred people who download the file might see this error.

We are officially certified by Windows, and each of our installers has a secure signature. You must see the “Publisher: AEJuice LLC.“ This line verifies that file has not been changed after we had released it. If you do not see the “Publisher: AEJuice LLC” – do not run the file and send it to our support team.