After Effects can freeze. How do I know if After Effects is frozen? Your mouse cursor is spinning or loading indefinitely.
Or the After Effects window might become white indefinitely
Contact a live support chat to see if it’s a common issue or you can send us memory dump files right away. This article explains where you can find memory dump files.
Open the Task Manager (Press Ctrl+Alt+Delete – Start Task Manager) – Details tab and search AfterFX.exe
If you do not see a Details tab, go to the Processes tab. Right-click on the AfterFX.exe and select Create dump file.
- Open Activity Monitor.
- Select the target process.
- Click on the gear icon in the top left.
- Select “Sample Process” from the appeared menu.
You will see such window:
It will display detailed info about the process:
Zip the file and send it to our developers
Upload a file to any online storage service (eg. Google drive) and make sure the link is public. Share the link with the support team.