You can request a refund within 14 days of purchase by sending us an email.
AEJuice reserves the right to decline a refund if the policy is abused.

Subscriptions.
You must cancel at least 24 hours before the next charge to stop auto-renewal.

Thank you for shopping with us! We strive to ensure that you are fully satisfied with our video effects products. However, if you are not completely satisfied or encounter issues, our Returns & Refunds Policy outlines the steps you can take. Please note that returns and refunds are available to customers worldwide, regardless of country.

Return Method for Digital Products

As our products are digital, physical returns are not required. To initiate a return or exchange, please contact our Customer Support team at page with your order details. Our team will verify the purchase and process your return or exchange promptly, ensuring a quick and seamless experience.

Eligibility for Returns

We offer returns on both defective and non-defective digital products, including used and unused items. To qualify for a return, the request must be made within 14 days of the purchase date, and this applies to all customers, regardless of location.

Exchanges

If you wish to exchange your product, we accept exchanges within 14 days of purchase, available in all countries. You may exchange your product for another of equal value or pay the difference for a product of higher value.

Return Fee

Defective or Non-Compliant Products: If your product is defective or does not comply with the description provided, we will accept your return without any return fee. Other Return Reasons: For returns made for any other reason, only the initial shipping cost will be charged. There are no additional handling or processing fees.

Refund Process

Refunds are processed within 5-10 business days from the receipt and verification of the return. For refunds issued to a bank card, please allow up to 10 additional business days for processing, depending on your bank’s policy.

Global Customer Support

We are committed to supporting all our customers around the globe. If you need assistance with returns or refunds, please contact our support team at form with any questions. Our team will guide you through the process for a quick resolution.