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If you cannot import MOV files to your video-editor, install the latest version of Apple Quicktime for your operating system (Windows or macOS).
If you have an older macOS version: Mountain Lion, Mavericks, Yosemite, El Capitan (10.8, 10.9, 10.10, 10.11) and plugin DOES NOT work or you have: Sierra, High Sierra (10.12, 10.13.6), and a plugin RUNS SLOW, try an alternative installer https://drive.google.com/drive/folders/165GsuBgg9nL8gvYgNiQTbYaKJJaLhkAZ?usp=sharing Select the latest version folder – Mac – Alternative installer (try it first) – Alternative […]
All packs are stored in this default location: Windows C:\Users\Jacob\Documents\AEJuice macOS ~/Documents/AEJuice
If you’re seeing the “Trial is over” message even though you’ve purchased the product, please install the latest Pack Manager version. Windows macOS This will fix the issue.
If you’re not seeing free packs or free packs are not appearing, press an Account – Check for Update.
If you experience a popup whenever you press Shift + F or Command F, try the following: Download and install the latest plugin version Windows or Mac. Alternatively, you can open Window – AEJuice Tools – Copy Ease – Settings and change Shift + F to No Shortcut.
If you get repeat update notifications even though you updated the plugin, try the following: Solution 1. Download and install the latest plugin version for Windows or Mac. Solution 2. Close After Effects. Go to “C:\Program Files\Adobe\Adobe After Effects CC 2019\Support Files\Plug-ins” on Windows or “Applications/Adobe After Effects CC 2019/Plug-ins/” on Mac and remove AEJuice […]
If you purchase is not downloading or you can’t install the product automatically, please try install manually: Download and unzip the purchased file from AEJuice, Videohive or Google Drive. Press Account icon – Install Manually. 3. Select the file with an .aej extension.
If you see the error “Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. An Internet connection is required. Please connect to the Internet or adjust your clock and try again.” – follow steps below to fix it. Windows solution 1. Close After Effects 2. Download […]
Make sure you have the most up to date version of Pack Manager installed. Make sure you’re entering the right purchase code. Need help finding your purchase code?
If you can’t install the Pack Manager (it is not installing, not working, or stuck on unpacking), there are two solutions: alternative installer or manual installation. Download the latest version from Google Drive or Dropbox. If you’re still having trouble installing the plugin, please contact us.
Close After Effects Delete AEJuice folder from your Plug-ins folder, for example: Windows: C:\Program Files\Adobe\Adobe After Effects CC 2019\Support Files\Plug-ins macOS: Applications/Adobe After Effects CC 2019/Plug-ins/ These steps should completely remove AEJuice Pack Manager from your computer. We’re sorry you’re uninstalling the plug-in. Please let us know how we can make your experience better. Do […]
Solution Right click on the installer – Run as administrator. Explanation Windows 10 security system would mark any file as a corrupt file if not enough people used it. When we release the new update, Windows marks it as a new file, and first couple hundred people who download the file might see this […]
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