• Premiere Pro cannot import

  If you have issues importing with Pack Manager inside Premiere Pro, please try the following: Import the problematic file manually using these steps. Here is an example of where you can find a file from Titles package C:\Users\USERNAME\Documents\AEJuice\Premiere Pro\Titles\product\mogrt\Box Titles\ In case you see the same error, it means that the error is not related […]

• Missing files or project file is locked

  If you see an error with missing files or that the project is locked and you cannot save any changes, unzip all files from the downloaded archive and open the project again.

• Your plugin does not installed correctly. Error Code 2. Follow instruction to install plugin

    If you’re getting this error: Your plugin does not install correctly. Error Code 2. Follow the instruction to install the plugin Go to preferences -> Control Surface -> Add -> AEJuice Pack Manager -> OK In case you used a manual installation process and don’t AEJuice Pack Manager option in the list, you need […]

• Cannot import MOV files

  If you cannot import MOV files to your video-editor, install the latest version of Apple Quicktime for your operating system (Windows or macOS).  

• Couldn’t find main entry point for AEJuicePackManager3

  If you have an older macOS version: Mountain Lion, Mavericks, Yosemite, El Capitan (10.8, 10.9, 10.10, 10.11) and plugin DOES NOT work or you have: Sierra, High Sierra (10.12, 10.13.6), and a plugin RUNS SLOW, try an alternative installer https://drive.google.com/drive/folders/165GsuBgg9nL8gvYgNiQTbYaKJJaLhkAZ?usp=sharing Select the latest version folder – Mac – Alternative installer (try it first) – Alternative […]

• Where are all packs stored on my hard drive?

  All packs are stored in this default location: Windows C:\Users\Jacob\Documents\AEJuice macOS ~/Documents/AEJuice

• Trial is over error

  If you’re seeing the “Trial is over” message even though you’ve purchased the product, please install the latest Pack Manager version. Windows macOS This will fix the issue.

• Cannot see free packs

  If you’re not seeing free packs or free packs are not appearing, press an Account – Check for Update.

• Disable Shift + F shortcut

  If you experience a popup whenever you press Shift + F or Command F, try the following: Download and install the latest plugin version Windows or Mac. Alternatively, you can open Window – AEJuice Tools – Copy Ease – Settings and change Shift + F to No Shortcut.

• Constant Update Notifications

  If you get repeat update notifications even though you updated the plugin, try the following: Solution 1. Download and install the latest plugin version for Windows or Mac. Solution 2. Close After Effects. Go to “C:\Program Files\Adobe\Adobe After Effects CC 2019\Support Files\Plug-ins” on Windows or “Applications/Adobe After Effects CC 2019/Plug-ins/” on Mac and remove AEJuice […]

• Cannot install package automatically (manual installation)

  If you purchase is not downloading or you can’t install the product automatically, please try install manually: Download and unzip the purchased file from AEJuice, Videohive or Google Drive. Press Account icon – Install Manually. 3. Select the file with an .aej extension.

• “Either your computer is offline or the clock on your computer is set incorrectly” error

  If you see the error “Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. An Internet connection is required. Please connect to the Internet or adjust your clock and try again.” – follow steps below to fix it. Windows solution 1. Close After Effects 2. Download […]

• Corrupt file on Windows

  Solution Right click on the installer – Run as administrator.   Explanation Windows 10 security system would mark any file as a corrupt file if not enough people used it. When we release the new update, Windows marks it as a new file, and first couple hundred people who download the file might see this […]

• Purchase code is incorrect error

  Make sure you have the most up to date version of Pack Manager installed. Make sure you’re entering the right purchase code. Need help finding your purchase code?

• How do I uninstall the AEJuice Pack Manager?

  Pack Manager 4   Windows: Close After Effects Go to Control Panel – Program and Features – AEJuice Pack Manager version … – right click – Uninstall – Yes   Pack Manager 3 Remove from After Effects: Close After Effects Delete AEJuice folder from your Plug-ins folder, for example: Windows: C:\Program Files\Adobe\Adobe After Effects CC […]

• Cannot install Pack Manager

  If you can’t install the Pack Manager (it is not installing, not working, or stuck on unpacking), there are two solutions: alternative installer or manual installation. Download the latest version from Google Drive or Dropbox. If you’re still having trouble installing the plugin, please contact us.  

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